Need cash from your bank account or e-wallet? Pay&Go Cash Out lets you withdraw cash through a Pay&Go kiosk, giving you another convenient way to access your funds.
Pay&Go Cash Out is available for banks and e-wallets with QRPh, subject to service availability at the kiosk.
What Is Pay&Go Cash Out?
Pay&Go Cash Out is a service that allows you to withdraw cash from a supported bank or e-wallet account through a Pay&Go self-service kiosk.
Instead of looking for a traditional ATM, you can use a participating Pay&Go kiosk to access cash from your digital account.
As of June 18, 2026, Pay&Go Cash Out is available at select Alfamart, Ayala Malls, Shell, and Lawson locations.
Pay&Go Cash Out Limits
| Transaction | Amount |
| Minimum Cash Out | ₱500 |
| Maximum Cash Out | ₱3,000 |
Cash Out is available for banks and e-wallets with QRPh.
Availability may vary depending on the kiosk location and participating financial institution.
How to Use Pay&Go Cash Out
Using Pay&Go Cash Out is designed to be a simple self-service process.
Step 1: Find a Pay&Go Kiosk
Look for a participating Pay&Go kiosk offering Cash Out.
Pay&Go Cash Out is currently available at select locations in Alfamart, Ayala Malls, Shell, and Lawson.
Step 2: Select Cash Out
On the Pay&Go kiosk screen, select the Cash Out service.
Follow the instructions displayed on the screen to proceed with your transaction.
Step 3: Choose Your Bank or E-Wallet
Select the participating bank or e-wallet you want to cash out from.
Pay&Go Cash Out is available for banks and e-wallets with QRPh.
Step 4: Enter the Required Transaction Details
Follow the instructions on the kiosk and provide the information required to process your Cash Out transaction.
Make sure to carefully review your details before proceeding.
Step 5: Complete the Transaction
Follow the instructions shown on the kiosk to authorize and complete your Cash Out transaction.
Wait for the transaction to be processed before leaving the kiosk.
Step 6: Receive Your Cash
Once your transaction is successfully completed, collect your cash from the kiosk.
Keep your transaction receipt or confirmation for your records.
Important: Do not leave the kiosk until you have confirmed that your transaction has been completed successfully.
What Do You Need to Cash Out?
Before starting a Pay&Go Cash Out transaction, make sure you have:
- A supported bank or e-wallet account
- A QRPh-enabled account or service
- Your mobile device, if required to authorize the transaction
- A Cash Out amount between ₱500 and ₱3,000
- Access to a participating Pay&Go kiosk
The exact requirements and authentication process may vary depending on your bank or e-wallet.
Where Can I Use Pay&Go Cash Out?
Pay&Go Cash Out is currently available at select:
- Alfamart
- Ayala Malls
- Shell
- Lawson
Because Cash Out availability can vary by location, check the Pay&Go kiosk or available location information before making a trip.
Why Use Pay&Go Cash Out?
Convenient Access to Cash
Pay&Go Cash Out gives you another way to access physical cash from a supported digital account.
Self-Service
The transaction can be completed directly through the Pay&Go kiosk without needing assistance from a cashier.
Convenient Locations
Pay&Go kiosks are deployed in retail and commercial locations, making financial services available in places people regularly visit.
Connects Digital and Physical Money
Cash Out helps bridge the gap between digital financial accounts and physical cash. You can keep your funds in a digital account and access cash when you need it.
Pay&Go Cash In vs. Pay&Go Cash Out
Cash In and Cash Out work in opposite directions:
Pay&Go Cash In
Cash → Digital account or e-wallet
Pay&Go Cash Out
Digital account or e-wallet → Cash
Together, these services provide customers with more ways to move between cash and digital financial services.
Tips for a Smooth Cash Out Transaction
Before completing your transaction:
- Check the amount. Make sure your Cash Out amount is within the ₱500 to ₱3,000 limit.
- Check your account. Make sure you have sufficient funds in your bank or e-wallet account.
- Review the details. Carefully check the transaction information before confirming.
- Follow the instructions. Complete each step shown on the Pay&Go kiosk and your bank or e-wallet.
- Keep your receipt. Save your transaction receipt or confirmation until you have confirmed that the transaction was completed successfully.
- Protect your credentials. Never share your Pay&Go Wallet PIN with anyone.
What If I Encounter a Problem with Pay&Go Cash Out?
If you experience an issue while using a Pay&Go kiosk, do not immediately attempt the same transaction again.
Keep your transaction details and receipt, then contact Pay&Go Customer Care through the official support channel at payandgo.help.
When reporting a concern, it is helpful to provide details such as your mobile number, transaction amount, date and time of the transaction, and the kiosk’s Terminal ID.
Frequently Asked Questions
What is Pay&Go Cash Out?
Pay&Go Cash Out is a service that allows customers to withdraw cash from supported banks and e-wallets through participating Pay&Go kiosks.
How much can I cash out through Pay&Go?
The minimum Cash Out amount is ₱500, while the maximum is ₱3,000.
Which banks and e-wallets can I use for Pay&Go Cash Out?
Pay&Go Cash Out is available for banks and e-wallets with QRPh, subject to service availability.
Where is Pay&Go Cash Out available?
Pay&Go Cash Out is available at select Alfamart, Ayala Malls, Shell, and Lawson locations.
Can I cash out any amount?
The current Cash Out limit is ₱500 minimum and ₱3,000 maximum per transaction.
Do I need an ATM card?
Pay&Go Cash Out is designed for supported banks and e-wallets with QRPh. The exact authentication process depends on the participating bank or e-wallet.
What should I do if my Cash Out transaction has a problem?
Keep your transaction details and receipt, then contact Pay&Go Customer Care through payandgo.help immediately for assistance.
Access Your Cash with Pay&Go
With Pay&Go Cash Out, accessing cash from a supported bank or e-wallet can be done through a convenient self-service kiosk.
Need cash? Find a participating Pay&Go kiosk and Cash Out when you need it.
About Pay&Go
Pay&Go is one of the Philippines’ leading self-service payment kiosks with over 4,000 payment kiosks offering services such as cash-in, cash-out, bank withdrawals, bank deposits, bills payment, e-load, and more.
Available in partner stores Alfa Mart, Robinsons Group, Uncle John’s, Lawson, Shell Select, Cecile’s Pharmacy, Landers, Ever, Ayala Malls, and more.
Learn more about Pay&Go here.